Category Archives: Effective Leadership

In last week’s blog post, I encouraged you to ask rather than tell. But what kinds of questions are effective at simultaneously empowering and challenging the members of your team?

Last week, I wrote about how to give your employees effective feedback. However, feedback is only a part of the bigger picture.

In an age of ubiquitous social media and cell-phone videos, leaders know that one careless customer experience can go viral, ruining their corporate reputations and wrecking careers.